What Taunton Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only marketing we can’t write ourselves. In Taunton, word travels. A neighbor on Winthrop Street mentions a clean fireplace, and someone on Hart Street calls the next week. We’ve earned our reputation over 42 years by showing up when we say, explaining what we found in plain English, and fixing it right the first time. No theater, no surprises. Here’s what homeowners actually told us after we swept their chimneys.
Recent Reviews
We bought our place near Taunton Green last fall and the inspector said the chimney “looked fine.” Russell ran his camera up and showed us photos of cracked flue tiles I’d never have seen from the hearth. Swept it, capped it, and we burned all winter without wondering if we were going to set the roof on fire. Done right - and they stood behind it.
Jodi L., Taunton Green area
Three sweeps in ten years with other companies, nobody ever mentioned the creosote buildup above the smoke shelf. Russell’s technician pulled down a baseball-sized chunk that was basically waiting to ignite. He explained why it happened, how the Taunton humidity and our oak burning habits contributed, and what to change. Photos on his tablet, plain-English verdict, no panic. That’s the difference between a sweep and someone who understands chimneys.
Ryan L., Weir Village
Our 1890s Victorian on Bay Street has a chimney that’s been “repaired” three times by three different companies. Russell was the first to document everything with a Level-2 inspection, email us the photos, and give us a priority list instead of a $12,000 scare quote. We did the sweep and the crown repair this year. The liner can wait two seasons, he said, and here’s why. A square deal. No surprises on the bill.
Katie L., Bay Street, Taunton
I called at 9 PM on a Sunday because I smelled something acrid after the first fire of the season. Live person answered. Scheduled me for Tuesday, no emergency upcharge. Technician found a bird’s nest partially blocking the flue, swept it clean, and installed a Gelco cap so it wouldn’t happen again. Most jobs in a single visit - they weren’t kidding. Background-checked, uniformed, in and out in under two hours.
Jason K., East Taunton
My father-in-law insisted I get a second opinion on a $4,200 liner quote from another company. Russell’s free second opinion found the liner was sound, the real issue was a deteriorating crown letting water into the flue. Swept it, sealed the crown with HeatShield, total bill under $900. The other company never mentioned water intrusion. Russell’s been doing this since 1984 - he knows what actually fails in Taunton’s freeze-thaw cycles.
Ryan L., Weir Village
I’m particular about who I let in my house. The Hearthstone technician called 20 minutes out, wore shoe covers, and walked me through every photo on his tablet before I signed anything. The $89 seasonal tune-up caught a cracked flue tile that would’ve cost me thousands if it had collapsed into the chimney. They’ll be there when they say. That shouldn’t be remarkable, but in this business, it is.
Jodi L., Taunton Green area
Why Customers Trust Us
These reviews repeat the same themes because they’re true. Taunton homeowners aren’t impressed by promises. They’re impressed by photos they can see, explanations they understand, and bills that match the estimate.
Our 90-Day Done Right Promise isn’t a marketing line. It’s in writing, no arguing. If it’s not right, we come back. Governed by the K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. Russell Haines put that in place when he founded Hearthstone in 1984, and it’s how we’ve stayed in business for over 42 years.
We work exclusively with professional-grade materials - DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes that fail in New England weather. Our technicians are background-checked and uniformed, and most chimney cleaning jobs finish in a single visit. Calls are answered by a live person, 24 hours a day, 7 days a week. Not a voicemail, not a callback queue.
The standing offers are straightforward: $50 off any repair over $250, free second opinion on any written estimate, $89 seasonal tune-up, and a permanent 5% senior and veteran discount. No rotating specials, no pressure, no expiration dates designed to make you panic.
If your chimney hasn’t been swept this season, or if you’ve got a quote that doesn’t sit right, call us at (774) 310-4281. We’ll show you what we find, tell you what it means, and let you decide what to do next.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Taunton since 1984.