Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

We’re Russell Haines and the team at Hearthstone Chimney Co., and we’ve been sweeping, repairing, and rebuilding chimneys across Taunton and surrounding communities since 1984. That’s over 42 years of showing up, doing the job right, and coming back if we didn’t. Our guarantee isn’t a marketing line. It’s the way we’ve stayed in business for four decades and the reason we plan to be here for thirty more. When we say we stand behind our work, we mean it in writing, with no arguing, no paperwork chase, and no runaround. The Keystone Standard governs everything we do: Krafted right, Every time, Your home first, Standing behind it. That’s not a slogan on a truck. That’s how we decide what to charge, who to hire, and whether a job is finished.

Call (774) 310-4281

What’s Covered

• Workmanship on every chimney sweep, repair, and rebuild. If a joint we sealed opens up, a cap we installed shifts, or a liner we fitted doesn’t perform as it should, we come back and make it right. No debate about whose fault it was. We fix it.
• Professional-grade parts and materials only. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes, no off-brand liners that won’t last a Taunton winter. If we wouldn’t put it in our own chimney, we won’t put it in yours.
• Your home left clean, not “chimney clean.” Our technicians wear uniforms, use drop cloths, and run HEPA vacuums. If soot ends up on your rug, that’s our problem to solve, not yours to discover after we’ve left.
• On-time arrival, or we tell you exactly why. We’ll be there when we say. Traffic on Route 44 happens. If we’re running behind, a live person calls you, not a text bot with an excuse.
• The price on the estimate is the price on the invoice. No-hassle upfront pricing means we agree on a number before we start, and that’s the number you pay. No trip charges buried in fine print, no “while we were in there” surprises. A square deal: no surprises on the bill.

Our Satisfaction Promise

Here’s what happens if something isn’t right. You call (774) 310-4281. A live person answers, 24 hours a day, 7 days a week. You explain what’s wrong. We schedule a return visit, usually within 48 hours for workmanship issues. Our technician arrives, assesses the problem, and fixes it. You don’t fill out a claim form. You don’t argue with a dispatcher about whether the issue is “covered.” The 90-Day Done Right Promise is exactly what it sounds like: if it’s not right, we make it right, backed in writing with no paperwork and no arguing.

We’ve honored this promise on cap installations in North Taunton, liner repairs near Lake Sabbatia, and crown rebuilds throughout Bristol County. Sometimes the fix takes twenty minutes. Sometimes we need to reorder a part and come back. Either way, you don’t pay again for our mistake or oversight. We’ve learned over 42 years that a customer who has to fight for a fix tells ten people. A customer who sees us own the problem becomes a customer for life. We’re playing the long game. We plan to be in Taunton in thirty more years, and we act accordingly.

The promise covers workmanship for 90 days from completion. Manufacturer defects in parts we install are handled through the brand’s own program, DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, or Copperfield, and we’ll manage that paperwork for you. What the 90-Day Done Right Promise specifically covers is our labor, our installation, our diagnosis, and our cleanup. If we missed something during a Level-2 camera inspection that we should have caught, we come back. If a repair we said would solve the problem doesn’t, we reassess at no charge. Photos you can see, a plain-English verdict. Documented like an engineer, explained like a craftsman. Done right, and we stand behind it.

Licensed & Insured Backing

A guarantee is only as solid as the company behind it. We’ve seen chimney sweeps come and go in Taunton, some here for two seasons, then gone with a disconnected phone number and no way to honor a “lifetime warranty.” We’re licensed and insured, which means there’s a real business entity, real accountability, and real coverage if something goes wrong. Not a guy with a brush and a pickup truck. Not a subcontractor you’ll never see again.

Our technicians are background-checked and uniformed. Most jobs are completed in a single visit because we’ve done thousands of them and we know what to bring. That efficiency is part of how we keep our pricing fair without cutting corners on materials or coverage. Insurance and bonding aren’t exciting to talk about, but they’re what let us hire the best people, buy the best equipment, and sleep soundly knowing that if a ladder slips or a spark escapes, there’s protection for your home and for our crew. It’s the foundation that makes the 90-Day Done Right Promise mean something. Without it, a guarantee is just words. With it, backed by 42 years in Taunton and a plan to be here for 30 more, it’s a commitment you can hold us to.

Call (774) 310-4281 any time, day or night. A live person will answer, and we’ll explain exactly how our guarantee applies to your chimney, your fireplace, or your repair.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Taunton since 1984.